1. Introduction
Welcome to Theni Delivery ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services and website.
2. Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, and delivery addresses
- Account Information: Login credentials and account preferences
- Payment Information: Payment method details (processed securely through Razorpay)
- Delivery Information: Pickup and drop-off locations, package details
Automatically Collected Information
- Device information and browser type
- IP address and location data
- Usage patterns and preferences
3. How We Use Your Information
We use the collected information for:
- Processing and fulfilling your delivery orders
- Communicating order updates via SMS, WhatsApp, and email
- Providing customer support
- Improving our services and user experience
- Processing payments securely
- Sending promotional offers (with your consent)
4. Information Sharing
We may share your information with:
- Delivery Partners: To facilitate pickup and delivery
- Payment Processors: Razorpay for secure payment processing
- Communication Services: WhatsApp Business API for notifications
- Legal Authorities: When required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for all data transmissions
- Secure payment processing through certified payment gateways
- Regular security audits and updates
- Access controls and authentication measures
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
7. Cookies
We use cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@thenidelivery.com
- Phone: +91 98765 43210
- Address: Theni, Tamil Nadu, India - 625531